Our policy is 30 days. After that, unfortunately we cannot offer refunds or exchanges.
To complete a return, the product must be unused and in the same condition that you received it, with the original packaging.
Some products cannot be returned:
Additional non-returnable items:
To complete the return process, we require proof of purchase.
Please do not send the product back to the manufacturer.
Once we receive and inspect your item, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will automatically be processed using the original payment method.
If you still do not receive it, please contact us: [email protected]
Only regular priced items may be refunded. Promotional items are non-refundable.
We only exchange items with manufacturing defects or items damaged during shipping.
To request this, send an email to [email protected] and send the item to:
Rua São Francisco, São Caetano do Sul, SP, 09530-050, Brasil
If the item was marked as a gift and shipped directly to you, you will be refunded in the form of a gift credit.
Otherwise, a refund will be issued to the original purchaser.
For returns, please send the product to:
Rua São Francisco, São Caetano do Sul, SP, 09530-050, Brasil
The customer is responsible for shipping costs. Shipping costs are non-refundable. If a refund is approved, the shipping cost will be deducted from the amount.
If the item is of high value, we suggest that you choose shipping with tracking or insurance. We cannot guarantee receipt of your return without proof of shipping.
For more information, please contact us by email [email protected].
